Your Real Estate Support, Anytime You Need It

At Vaultify, we understand that real estate transactions can be complex, and questions or issues can arise at any time. That's why we offer 24/7 Customer Digital Support to ensure you have access to the assistance you need, whenever you need it. Whether you're a buyer, seller, or loan client, our support services are designed to provide you with comprehensive help, from answering simple queries to resolving complex issues.

Our Support Services

1. AI Chatbot for Instant Assistance:

Our AI-powered chatbot is available 24/7 to help you resolve common issues, clear your doubts, and provide quick answers to your questions. The chatbot can also assist you in raising tickets for more complex problems, ensuring that your concerns are addressed promptly.

2. Toll-Free Helpline:

Need to speak with someone directly? Our toll-free helpline is available during office hours, from 9 AM to 7 PM IST, every day except Tuesdays. You can call us to get immediate assistance from our help desk staff, who are ready to help you with any inquiries or issues you may have.

3. Raise and Track Complaints:

If you encounter a problem that requires further attention, you can easily raise a complaint through our support system. We provide a simple and efficient way to track the status of your complaint, so you're always informed about the progress of your issue.

4. Email Support:

For detailed inquiries or documentation, you can send us an email at support@vaultify.club. Our team will respond as quickly as possible, ensuring that your concerns are addressed with the attention they deserve.

5. Expert Chat and Call Appointments:

If you're a buyer, seller, or loan client, you can chat directly with our experts to get personalized advice. Additionally, you can schedule a call through an appointment for more in-depth discussions. This service ensures that you receive expert guidance tailored to your specific needs.

6. Toll-Free Access for General Clients:

Clients who are not directly involved in buying, selling, or loan transactions can still reach out to us via the toll-free number during office hours. For those seeking specialized advice, we also offer a paid expert advice service that provides access to our team of professionals for comprehensive guidance.

7. Complaint Resolution and Status Tracking:

Should you need to escalate an issue, our system allows you to raise a complaint easily. You can track the status of your complaint in real-time, ensuring that you're kept in the loop until the matter is fully resolved.

Office Hours and Availability

  • Check Mark Help Desk Staff and Experts Available: 9 AM to 7 PM IST
  • Check Mark Closed: Tuesdays
  • Check Mark AI Chatbot Available: 24/7 for instant assistance

Expanding Our Support Services

We are continually striving to enhance our customer support to better serve your needs. As part of this effort, we are expanding our help desk support staff to provide even more timely and effective assistance. During this transition, we kindly ask for your patience and understanding. We are committed to minimizing any inconvenience and ensuring that you continue to receive the high-quality service you expect from Vaultify.

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